İade ve Geri Ödeme Politikası
FATIH SENGUN LTD - Return and Refund Policy
Last Updated: 03/03/2024
Welcome! At FATIH SENGUN LTD, we value customer satisfaction and strive to make your shopping experience positive. Our return and refund policy includes the following terms. Please read carefully and ensure you understand them.
1. Return Conditions: 1.1. Return requests must be made within 7 days after the product is received by the customer. 1.2. Return requests will be accepted if the product is unused, undamaged, and in its original packaging. 1.3. Return requests should be communicated to customer service via passagestoretr@gmail.com.
2. Return Procedure: 2.1. Return requests will be evaluated by customer service, and if approved, a return authorization number will be provided to the customer. 2.2. The product should be sent to our return address with the return authorization number, in its original packaging, along with the invoice/delivery note.
3. Return Shipping Fee: 3.1. Except in cases where the product is defective or incorrect, the return shipping fee will be covered by the customer.
4. Refund After Return: 4.1. After inspecting the returned products, refunds for approved returns will be made via the original payment method. 4.2. The return process will be completed within 10 business days after the product is received.
5. Defective Products: 5.1. In case of defective or incorrect products, customer service should be informed. 5.2. The shipping fee for returning defective products will be covered by our company.
6. Cancellation and Change Rights: 6.1. Cancellation or change requests are possible before the order is processed. After processing, requests will be evaluated.
7. Contact Information: 7.1. If you have any questions or suggestions regarding our return and refund policy, please contact us at passagestoretr@gmail.com.
This Return and Refund Policy is applicable to users of FATIH SENGUN LTD's "Passage" brand and will be effective as of 03/03/2024. This policy will be periodically reviewed to comply with relevant legal regulations and business requirements. Users will be notified when an updated version is published.