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Frequently Asked Questions
Dear Customers,
For orders within Istanbul, we offer a cash-on-delivery option. However, for orders outside of Istanbul and international orders, we only accept payments via Stripe. Stripe ensures secure transactions with its reliable and high-security standards.
If you have any questions about payments or any other matter, please feel free to contact us at any time. Our customer service team is happy to assist you with any issues you may have. We prioritize your security and satisfaction, so we believe you will have peace of mind with our Stripe or cash-on-delivery options within Istanbul.
Thank you for your understanding. We will continue to provide you with the best service for your shopping needs.
Stripe is a reliable platform that allows you to easily accept online payments. It offers many benefits for both sellers and customers. One of Stripe's key features is its priority approach to protecting customer rights. If you encounter an issue with a purchase, you can quickly and effectively contact the Stripe team through a reliable communication channel and resolve the issue to get your money back.
Stripe continuously updates its security measures to maintain high levels of customer satisfaction and ensure user safety. Additionally, the platform's user-friendly interface allows you to manage and track your payments with ease.
In summary, Stripe not only enables you to accept payments but also makes your shopping experience secure and seamless. With its reliability, prompt response, and user-friendly approach, Stripe has established itself in the world of online shopping.
Shipping delivery times generally range from 5 to 20 business days after the shipment is dispatched. This timeframe may vary depending on the delivery address and other logistical factors. During peak periods or unforeseen circumstances, this period may be extended.
If you have any questions or concerns, please feel free to contact us directly. Our customer service team is always ready to provide information about your shipment's status and answer your questions. Don’t hesitate to reach out to us to track your shipment, receive delivery updates, or inquire about delivery times.
We aim to provide you with the best service and ensure your shipment arrives safely and on time. If you experience any issues or have questions about your shipment, please contact us; we will be happy to assist you.
Customer satisfaction is one of our top priorities. Therefore, we offer an unconditional return policy for up to 15 days. You can return your product even if it does not meet your expectations or does not match with your outfit.
The return process is very simple and should not cause you any difficulty. You can send the product back to us in its original condition and packaging. To initiate the return process, simply contact us. Our customer service team will guide you and ensure that your return is processed smoothly.
We want your shopping experience to be positive, so we are here to support you if you are not satisfied with our products. You can request a return at any time within 15 days. Trust us, and we will do our best to ensure your satisfaction.